Zanussi ZWS185W washing machine does not draw water: causes and troubleshooting

Preparation for repair

A malfunction in the water drain system prevents the completion of the wash. A washing machine filled with water just stops working. The first thing to do in this case is to try to reboot it. To do this, unplug the machine from the mains, wait a few minutes, plug it into the outlet. Such actions can help fix a mild software glitch.

If this does not help, then before starting the repair, do the following:

• unplug the power cord;
• remove all water from the drum.

Scoop out all the liquid from the washing machine It is possible with the help of a conventional bucket, but this method is characterized by low efficiency. If a blockage occurs in the sewer, then you can drain the water through the drain hose, after disconnecting it from the sewer pipe.

Also in the lower part of the body is an emergency hose. It is hidden behind a removable panel. Users who have experience in repairing such equipment can independently disassemble washing machine and drain water by removing the drain pipe and filter.

Blame the motor or electronics

Next in line for testing is the electric motor. More precisely, graphite brushes fixed on its body. These are two small cases, inside of which are placed rods with carbon tips. When the "embers" are erased and become less than 1.7 cm, the friction force emanating from the motor is not extinguished to the required degree, sparking and overheating of the engine begin.

To check the condition of the "embers", you need to unscrew the bolts holding the cases, pull out the rods and measure the length of their tips. If they are too short, remove and install new ones.

It is important that the electric brushes are always changed in pairs, even when one of them is not worn out at all.

The second step is to check the winding. It breaks through infrequently, but there is always a risk, and the “symptoms” of damaged wiring include the lack of spin on the washer. To test, you need to attach one multimeter probe to the core, and the second to the motor housing. The difficulty is that you have to "ring out" each wire. If a breakdown is recorded, then it is better to abandon expensive repairs and immediately buy a new engine.

If everything is in order with the engine, tachogenerator, winding and brushes, then the last option remains - a failed control board. Here it is better not to engage in home diagnostics. The fact is that self-checking and repairing Zanussi electronics is too risky. It is better not to experiment, but immediately contact the service center for professional help.

Absence washing machine spin - no reason to panic. In most cases, the problem is not a serious breakdown, but the user's inattention or some simple malfunction. Much can be solved with your own hands and at home, the main thing is to follow safety precautions and not deviate from the instructions.

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The washing machine does not draw water at all

If you started the washing machine by selecting a washing program, and water does not enter the washing machine at all, then any of the following breakdowns is possible here. Check the machine for them in order to determine the exact cause.

The water supply to the washing machine is closed

The first thing to check is to see if the water supply tap to the washing machine is open. Usually it is placed in the place where the rubber hose from the washer is connected to the pipeline. Here's what it looks like:

No water or low pressure

The first and most banal situation is when there is simply no water in the tap. In our country, this, unfortunately, happens very often. Therefore, if you notice that water does not enter the washer, then in order to eliminate this cause, open the water tap. If there is no water, or the pressure is too low, then consider that the reason has been established.

To solve it, you need to call your housing office and find out the causes and timing of troubleshooting. In any case, you will have to wait for them to fix everything and only after that continue washing.

Loading door not closed

The washing machine has a lot of different protections, one of them is that when the door is open to load the laundry, water will not be supplied and the washing program will not start. First, make sure the door is tightly closed and not loose. To do this, close it tightly with your hand.

If the door does not lock when manually closed, then you have the fixing tab on it is broken, or the latch which is located in the lock of the washing machine body. The tongue can simply be skewed, this is because a stem falls out of it, which serves as a fastener.

This happens due to the fact that over time the door hinges weaken, and the hatch warps. Either way, you will need to align the door or take it apart to fit the stem. Also, if the lock itself is broken, then it needs to be replaced. Watch the video, which clearly demonstrates the repair of the door lock:

The second problem that may arise with not closing the hatch. it not working door lock. The fact is that in any washing machine, the hatch is blocked before washing in order to protect you. If the machine cannot lock the door, then it will not start the washing program, which means that water will not be drawn into the machine.

Broken water inlet valve

The inlet valve is responsible for supplying water to the washing machine. When the programmer sends a signal to it, the valve opens and water is supplied to the machine. When a signal comes that there is already enough water, the valve shuts off the water.A kind of electronic faucet. It turns out that if the valve is not working, then it will not be able to open itself and we will not see water in the washing machine. The easiest way is to ring it, because most often the coil burns out at the valve. It is located behind the washing machine, and the inlet hose is screwed to it.

If the water supply valve is broken, it should be replaced.

Broken software module

The software module is the central "computer" of the washing machine, which performs all the intelligent actions. It contains all the time data, washing programs, and in general it controls all the sensors.

If it was the programmer that broke down, then this is a rather serious breakdown, and you cannot do without calling the wizard. It may be possible to repair it, if not, then you will have to change it completely. In any case, before checking and changing the software module, first check all of the above, because in 99% of cases the problem lies either in a clogged filter, or in a closed tap, or in a broken door.

A malfunction of household appliances is always unpleasant for the owners. And the breakdown of the washing machine - even more so. We are so accustomed to daily quick cycles or big Sunday washes that we don’t even think about how much work it cost to wash in a simple centrifuge like “Kyrgyzstan”.

The source of a washing machine breakdown cannot always be determined at a glance. You need to be an experienced craftsman with a lot of experience. Of course, 85-90% of breakdowns are the same for all washing machines, because their mechanisms differ little from each other. However, there are also unique ones, which depend on the individual operating conditions and features of the washing machine.

In any case, it is useful to know the list of possible causes in order to be able to correct some of them yourself.

We will look at the stereotypical sources of washing machine failure in the event that water does not enter it.

Proper maintenance will help prevent breakdowns.

Save your washer following the manufacturer's instructions:

1. Do not overload the drum with laundry. Load the prescribed rate, otherwise the CMA parts will wear out, and things will not wash normally.
2. Always check clothing pockets before washing. Coins or seeds provoke clogging of the drain system.
3. At least once a month, clean the drain filter from debris.
4. Choose the right mode for each fabric. You should not constantly use a quick and intensive wash. This leads to wear on the bearings and the formation of mold, since the fast mode takes place in cold water.

When it comes to clogging the system, the problem can be solved independently. But if the cause is in the module or pump, for accurate diagnosis it is better to call the wizard.

Expert advice

If the washing machine draws water and immediately drains it, then you should pay attention to the washing mode that is set on the programmer. Quite often, housewives simply forget that they have chosen a certain way of performing a task, which implies such behavior.

That is why experts recommend checking in the optimal mode.
If the product is under warranty, then you should not disassemble it yourself and replace certain components. Calling a qualified specialist will take some time, but will save a significant amount.
Sometimes the instruction manual describes in detail the sequence of actions when a certain breakdown is detected. All instructions should be followed clearly and in the given order, since they are written for a specific model, taking into account its technical features and test tests.
If the hose of the device is disconnected from the water supply system, then it is necessary to shut off the fluid supply in this area or completely in the network.
On some models, the operation of the intake valve is checked by turning on the machine in the network. If this assembly is working, then a characteristic click should be heard, caused by the temporary opening of the valve.

Experts advise

• When the washing machine fills up and immediately drains water, check the program you have set. You may have forgotten to switch the settings from the last time you specifically turned on this mode;
• while the equipment is under warranty, it is not worth doing repairs yourself. It will take time to call the master, but you will save money;
• before disconnecting the hose from the housing, check that the pipeline is closed and that the device is disconnected from the mains;
• one of the reasons why the washing machine does not draw water from the water supply is a valve failure. A sign of its serviceability is a characteristic click when the device is connected to the network. This means that the valve has opened and the unit is ready to supply water.

Serious causes of failure

If water is still not drawn into the car, then the problem is more serious than it seemed at first glance. The main reasons for this could be:

1. Thermal block failure.
2. Inlet valve failure.
3. Damage to the water level sensor.
4. The washing machine does not pump water if the pressure sensor is out of order. It works by increasing the pressure in the tank in the process of gaining the volume of water necessary for washing.
5. The most unpleasant reason may be the breakdown of the control module - the "heart" of this device.

A washing machine is a rather complex device that has an electronic control unit, where one of the main places is given to safety functions. If the doors are open, this household appliance will never work, which means that water will not enter the machine either.

The reason for this error is as follows:

• The door of the washing machine is held by a plastic guide, which is located under the locking tab. As a result of long-term operation and skew of the installation, the hatch hinges begin to weaken.
• Some models have a metal hook instead of a tongue. It can warp as a result of the stem falling out, which holds the hook.

To fix this problem, you should call the wizard. He will remove the door and make the necessary repairs. In the process of repair work, the master must check the operation of the thermal block, because it is she who is responsible for ensuring that the door is not open when the machine is running.

Another reason that the liquid does not enter the machine may be a malfunction of the inlet valve. Basically, a coil burns out in it, which can be easily changed. With a more serious problem, the entire valve must be replaced.

The next cause of failure may be a malfunction of the water level sensor. This is due to its design, in which the air pumped into the hose acts as a pushing force. When poured, the water begins to put pressure on it, in turn, the air presses on the stem, which prevents the water supply.

The stronger the air pressure, the less water will begin to flow into the washing machine. By the way, if the machine draws too much water, then there is too little air.

Water may not enter the machine due to the failure of the programmer. It is a high-tech unit, in other words, the brain of the entire device, on which its work depends.

When it fails, there is a lot of trouble associated with the fact that the washing machine must be sent to a service center for a complete replacement of the programmer. With its slight breakdown, the malfunction is eliminated at home by calling a specialist.

Thus, if water does not enter the washing machine, and it is quite difficult to figure out this malfunction on your own, it is better to invite a specialist. He will not only carry out competent diagnostics and identify shortcomings, but also eliminate them without harm to other working units of this device.

How to solve two main problems

Inspect and check the details if the machine not only flows, but also does not work or, conversely, works without interruption.

The pump is leaking, the washing machine is not working

Have you noticed that the bottom cover of the washing machine is leaking? Water can flow from below directly onto the floor. Then it is obvious that the pump is broken.

When you get to the pump, do this:

• Check the drain pipe, it may be defective and leaking.It could be damaged, or the clamp between the pipe and the pump was loose.
• Unscrew the pipe bolt and open the clamp with pliers.
• Remove it and inspect for blockage and damage. When the nozzle becomes clogged, this causes the washing machine not to drain the water.
• Now disconnect the wiring from the pump.
• Unscrew the fasteners and remove it from the case.

The pump cover is unscrewed - unscrew a few screws. Remove the snail. Check all gaskets for integrity.

You can check if the pump has burnt out with a multimeter by measuring the resistance on the windings.

The pump does not turn off, it works without stopping

When the pump runs without shutting down, the problem may be in the control module. The electronic board controls the operation of all parts in the washing machine, and if it fails, similar problems are likely.

Breakage of the pressure switch, as well as the board, can cause problems with the pump. For example, when the pressure switch does not provide information about the amount of water in the tank, the module "does not know" that it needs to be drained. Consequently, the pump does not turn on or runs without stopping, as if there is water in the tank.

It is better to entrust the check and replacement of the board to specialists, but the pressure switch can be replaced independently.

• After removing the top cover from the machine, near the wall you will find a pressure switch.
• After disconnecting its tubes, check them for blockage, it is possible that after cleaning the device will work normally.
• Unscrew the mounting bolt and remove the device from the tank.

Replacement is carried out in the reverse order.

Expert answer

Good afternoon, Vlad.

The problem you describe occurs for several reasons:

1. The coarse filter installed at the inlet to the washing machine is clogged.In order to gain access to it, disconnect the flexible hose from the branch pipe located on the rear wall of the household unit. After that, pry the filter element with a flat-blade screwdriver and pull it out. You should act carefully, however, you should not be afraid of damaging anything - the filter is made of durable plastic and has a tide with a hole on its body, which is just designed to simplify dismantling. Thoroughly clean the filter element and rinse well under pressure. After that, install the part in place and connect the hose - the water supply to the washing machine should resume.
2. If the filter cleaning procedure did not give anything (or it was initially clean), you need to make sure that the solenoid valve is working. It will not be difficult to find it - usually the water supply pipe (the one in which the coarse filter is installed) is part of its body. The first thing to do to check the operation of the valve is to measure whether current flows through its solenoid after turning on the wash cycle. This can be done with a multimeter by setting its switch to voltage measurement mode. The power parameters are indicated on the solenoid valve body - most often 220 volts are required for its operation. If everything is normal with the voltage, then this indicates a malfunction of the coil - the device will have to be replaced.
3. If, when starting the washing machine, voltage does not appear on the solenoid valve, this indicates a malfunction of the control module. Perhaps the problem is a failure in the firmware of the command device or a failure of the power unit that switches the solenoid valve.In addition, the reason for the lack of power to the cut-off solenoid may be the sticking of the contacts of the water level sensor (pressure switch). In this case, the control module does not supply voltage for the simple reason that the pressure switch indicates the presence of a full tank of water. It is not difficult to check the pressure sensor - just disconnect the tube from the tank and blow into it, while simultaneously measuring the position of the contacts at its outlet. In one position they should be closed, and in the other they should show infinitely great resistance. If necessary, the pressure switch must be replaced.

I must say that anyone can clean the filter, as well as check the water supply valve and pressure switch - basic knowledge and skills are enough for this. As for the control unit, it is better to entrust its repair to a specialist - the price of a new command device is quite high and sometimes reaches half the cost of a working washing machine that was in use.

Recognition by indicator signals

On models not equipped with a display, codes are checked using indicators. The number of indicators may vary and depends on the model of the washing machine. Learn how to recognize indicator error., you can use the example of a Zanussi aquacycle 1006 machine with an EWM 1000 module. The error will be demonstrated using the light indication of the “start/pause” and “program end” lamps. The flashing of the indicators is carried out quickly with a pause of a couple of seconds. Since everything happens quickly, users may find it difficult to determine.

The number of blinks of the "end of program" lamp indicates the first digit of the error. The number of "start" flashes shows the second digit.For example, if there are 4 blinks of “program end” and 3 “starts”, this indicates that there is an E43 error. You can also consider an example of code recognition on a Zanussi aquacycle 1000 typewriter, with an EWM2000 module. The definition takes place using 8 indicators, which are located on the control panel.

In the Zanussi aquacycle 1000 model, all indicators are located on the right (in other versions, the location of the bulbs may vary). The first 4 indicators report the first digit of the error, and the lower part - the second.

To decrypt, you will need to use a tablet. Numbering is from bottom to top.

How to get to the pump in different brands of CMA

Knowing where the pump is located will help you get to it quickly.

In the CM models "Samsung", "Kandy", "Ariston", "Indesit", Beko, Whirlpool, LG, you need to put the washer on its side and get close to the pump through the bottom. How to do it:

1. The machine is disconnected from the network and communications.
2. Water drains from the filter.
3. The dispenser tray is removed from the housing. It also needs to drain the rest of the water.
4. The car lays neatly on its side. In order not to damage the case, you can lay a blanket on the floor.

In the brands of washing machines "Zanussi" and "Electrolux" you need to remove the back cover:

1. After disconnecting all communications around the perimeter of the rear panel, all screws are unscrewed.
2. In some models, the screws are hidden by plugs. They can be removed with a screwdriver.
3. The panel is pushed aside and inspection begins.

It is longer and more difficult to get close to the pump in the Bosch, Siemens, AEG models. Need to remove the front panel:

1. The top cover is removed from the body of the machine.
2. The dispenser tray is pulled out.
3. Unscrew and remove the control panel.
4. The latches are released, the plinth panel is removed.
5. The collar of the cuff of the hatch is separated.The cuff is refilled into the tank.
6. The door lock bolts are loosened.
7. The bolts securing the panel are unscrewed, and it is removed from the case.

Complicated reasons for the lack of water in the washer

In addition to the above factors, there are a number of other reasons for the lack of water supply. Most of them can only be fixed in a professional service center.

Broken programmer or control module

Electromechanical programmers are a very complex functional unit. The main defects of the high-tech unit occur in the contact systems of the control modules, due to the ingress of a cleaning solution or water directly. Also, the cause may be a short circuit in the external circuit.

A complex defect, of course, will cause you a lot of trouble, because the device must be sent to a service center and completely replaced. If the defect is not very complex, then it can be eliminated at home. But only a qualified specialist can determine the complexity of the breakdown.

Broken water supply valve

Water is supplied to the household appliance under pressure, which is inevitably present in the water supply network. The flow is opened by means of a special shut-off valve - a valve. Its position is corrected by signals from the control module. If the inlet valve is worn, deformed, or corroded, then the washer will “physically” not be able to draw water.

Reasons for failure can be:

• Mesh filter clogged.
• Coil winding burned out.

Almost all coils are interchangeable. If the cause is a broken coil in one of the valve sections, then replace the breakage with a coil from another valve.

You can check the valves yourself without removing them from the machine. To do this, you need a power cord with contacts and a switch.The first should be in insulating covers. Procedure:

1. Connect the valve inlet to a pipeline with a nominal pressure.
2. Apply voltage to the winding - this should open the valve.
3. Pay close attention to how quickly the valve closes after the power is turned off.
4. If water is still leaking without power for some time, this indicates that the flexibility of the cuff has been lost. The part must be replaced with a new one.

Broken pressure switch

It's all about the design of the pressure switch:

1. In the process of water entering the tank of the unit, the air in the lower chamber of the sensor and the hose acts on a flexible rubber membrane.
2. Under air pressure, the diaphragm (membrane) bends, the tip of the pressure pad presses on the spring of the contact group.
3. As soon as the desired water level in the tank has appeared, the contacts switch and turn off the power from the water supply valves - the washing machine is switched to washing mode.
4. As soon as the laundry absorbs the water entering the tank, the pressure sensor will again supply power to the water supply valve - the machine will add water to the required level.

If checking the fittings, pressure and filter did not give the expected result, then seek help from qualified specialists. It is almost impossible to see what exactly is broken with the naked eye. Therefore, do not play charades with equipment, because self-repair can often lead to more serious, and therefore more expensive in terms of elimination, breakdowns.

Features of the search for a breakdown

It is not so difficult to independently find why water is not poured into the machine. The main thing is to act consistently and carefully, having previously disconnected the Zanussi from the water supply and the electrical network.The first step is to eliminate the simplest options:

• make sure that the central water supply is functioning and there is water in the pipes;
• see that the water supply tap to the machine is open;
• unhook the inlet hose from the body and check for blockages, cracks or kinks.

Without noticing problems, we move further towards the mesh filter. It is a round nozzle placed in the inlet hose at the junction with the body of the machine. To check its status, you need to:

• unhook the inlet hose from the body of the Zanussi;
• find a mesh filter;
• grab the existing ledge on the filter with pliers and pull it towards you;
• clean the mesh under the pressure of water (if necessary, clean it with a toothbrush or soak it in a lemon solution);
• insert the filter into the seat, and then attach the hose.

Water will not be poured even if the coarse filter is clogged. It is built directly into the water pipe, right behind the tap. To fix the problem, you need to unhook the inlet hose and unscrew a couple of elements with wrenches. A stream will rush out of the hole formed, which will wash the filter mesh. The main thing is to be ready for the jet and substitute the pelvis.