Samsung washing machine errors: how to understand the problem and repair

How to fix it yourself?

If error 5d is displayed on the display, no emergency measures are required. You just need to wait about 10 minutes for the foam to settle. After the specified period of time, the appliance will continue washing.

After the cycle is completed, the following steps are taken:

1. Assess the condition of the drain filter.If a blockage has formed in it, then it must be removed. The filter is located on the front wall of the device, in the lower corner, behind the opening hatch. After removing foreign objects, washing can be continued.
2. See what powder was used for washing. It must be marked "Automat".
3. Estimate the amount of powder used. As a rule, 2 tablespoons of detergent are required for a wash cycle with a load of 5-6 kg of laundry. More information can be found on the pack.
4. See what laundry has been washed. Less detergent is needed to care for fluffy materials.
5. Check the drain hose and the sewer hole in which it is located for patency.

Sometimes it happens that the machine just stops washing, and the 5D error is constantly displayed on the screen. In this case, you need to stop the cycle manually and turn on the water drain program. After its completion, the drum door is opened and the laundry is removed.

The first step is to manually clean the drain filter, and then run the appliance empty, without adding detergent. The water temperature should not be below 60 degrees. This measure is aimed at flushing the washing machine from excess foam that could clog the system.

What to do if the code 5d appears, but there is no excess foam? This with a high degree of probability indicates a breakdown of parts of the Samsung washing machine. In this case, it is better to seek the help of a specialist.

Deciphering breakdowns for Samsung washing machines without a display

A washing machine without a display cannot give an alphanumeric signal to the owner, this function is performed by lit LEDs.

To recognize what prevents the unit from working in the usual mode, the table for various Samsung models will help, in which the burning indicators are marked with *:

S821XX / S621XX	The code	Problem	R1031GWS/YLR, R831GWS/YLR
Bio 60℃	60℃	40℃	Cold			95℃	60℃	40℃	30℃
			*	4E 4C E1	Water is not collected				*
		*		5E 5C E2	Doesn't drain			*
	*		*	HE HC E5 E6	Does not heat up		*		*
	*	*			*	*
*				4C2CE	Hot (above 50℃)	*
*			*	LE LC E9	Leaking	*			*
		*	*	OE OF OC E3	In excess			*	*
	*			UE UB E4	Imbalance		*
*	*	*	*	DE DC ED	Hatch lock	*	*	*	*
	*	*	*	1E 1C E7	Pressure switch malfunction		*	*	*
*		*		—	Tachogenerator	*		*
*	*			TE TC EC	temperature sensor	*	*
*		*	*	BE	Panel buttons	*		*	*

The instructions for a specific Samsung washing machine model will help you fix the problem yourself.

Not all problems can be fixed with your own hands, so it is important to contact the repair shop in a timely manner.

Water does not fill (4E, 4C, E1)

The error is accompanied by a stop of the washing machine during washing or rinsing. Possible reasons:

1. There is no cold water in the system.
2. Weak pressure.
3. The water supply valve to the unit is closed.
4. Hose deformed.
5. Exhaust filter clogged.

It is recommended to check all parts that are responsible for the flow of water and fix the problem. If the reason is in the filter, it must be cleared and the program restarted.

Does not drain (5E, 5C, E2)

Reasons for clogging:

• drain hose;
• filter;
• siphon leading to the sewer.

Components must be checked and cleaned, and then continue washing.

Too much water (0E, OF, OC, E3)

The problem occurs due to problems with:

• water level sensor;
• his hose;
• valve membrane.

It is necessary to call the master for diagnostics and repair.

Imbalance (UE, UB, E4)

The weight, amount of laundry loaded does not correspond to the manufacturer's recommendations or it is unevenly distributed over the drum.It is necessary to stop the program, eliminate the cause and continue the cycle.

If the code does not disappear, the problem is in the unbalance of the unit and a specialist call is necessary.

Does not heat up (HE, HC, E5, E6)

An error occurs if:

1. The water level in the tank is insufficient.
2. The temperature sensor signal is incorrect.
3. TEN burnt out.

Professional diagnosis and repair required.

Sunroof lock not working (DE, DC, ED)

The signal appears if the washing machine door is not closed until it clicks. To fix the problem, just close it again. If the cause is deformation, displacement or failure of the hatch, you must contact the master.

Level sensor does not perform a function (1E, 1C, E7)

The code appears after starting the wash mode.

The reasons:

• the pressure switch is faulty;
• the tube departing from it is clogged;
• burned out contacts.

Inspection, repair of the sensor and wiring are necessary. It is better to contact the repair shop.

Temperature above required (4C2)

The most common reason is connecting the unit to hot water. If an error was made during the installation, you must contact the wizard who carried it out.

Water at the bottom of the unit (LE, LC, E9)

To fix the problem, you need to inspect all parts of the washing machine from which water can flow:

• hoses;
• door and its components;
• tank;
• dispenser;
• nozzles;
• drain pump.

If damage is found, replacement is required. For this, it is better to call the master.

Panel buttons do not respond (BE)

The problem occurs due to deformation of the plastic parts of the control panel or a short circuit in the relay. If restarting the washing machine does not work, consult a specialist.

No signal from temperature sensor (TE, TC, EC)

Possible causes of a malfunction in a malfunction:

• wiring;
• resistance;
• the sensor itself.

You need to call the wizard.

Self troubleshooting

Failures associated with a violation of the heating process, for the most part, require serious repairs. This requires the presence of tools (screwdrivers, wrenches, multimeter, etc.), and in some situations, in addition, a soldering iron and skills in working with it.

First you need to make sure that the washing machine is properly connected to the network, and there are no power surges. It is advisable to organize the connection not through a tee or extension cord, but directly.

It is very simple to check for the probability of an accidental failure situation: you need to disconnect the device from the network, wait a few minutes and turn it on again.

Then you can start the wash cycle with heat. If the HE1 error appears on the display again, you will have to do repairs.

How to get to the details?

The heating element, temperature sensor and control board are those blocks that are directly related to the heating process in the washing machine. Without disassembling the device, it is impossible to get to them.

A separate difficulty may be the difference in the design of a particular model, since each may have its own nuances.

For most Samsung washing machines, access to the heating element and temperature sensor is through the front panel. The front side also provides access to the electronics - the control module, a malfunction of which often leads to HE1.

You can provide yourself with access to the filling of the washing machine as follows:

1. If there is water in the washing machine, it must be drained.
2. If there are things in the drum, you need to get them.
3. Unplug the device. To do this, it must not only be turned off by the button, but also completely disconnected from the mains.
4. Pull out the powder compartment.
5. Place the device in such a way that you can access its rear wall.
6. At the top, find the screws that hold the top horizontal panel.
7. After unscrewing the screws, remove the cover by pulling it towards the rear wall.
8. Near the opening of the powder receptacle, where the powder container is placed, find the screws that hold the top panel, on which there are buttons, indicator lights and other settings and controls.
9. Open hatch door.
10. The rubber collar is held in place by a wire with an inserted spring section. It is necessary to remove it towards you.
11. The rubber cuff must be pryed around the perimeter and pressed into the drum.
12. Unscrew the screws holding the front part.
13. Remove front panel. Disconnect the electronic connection of the door lock.
14. The heater and thermostat in most models are located at the bottom.

Replacement process

The heating element needs to be replaced if it is inoperative. You can determine this by using a multimeter and placing the probes on the contacts. The resistance should be stable, without jumps. Usually it is 25-35 ohms.

The temperature sensor is also checked. It is located at the base of the heating element. If, based on the results of the “ringing”, the cause of the failure is determined, the heating element with a built-in thermostat is replaced with a new one.

The temperature sensor itself is not repairable. Most often, if it is not built-in, it is replaced separately, if it is built-in, it is changed with a heating element.

For this you need:

• disconnect the contacts of the heater, which is in the car;
• unscrew the screw holding the heating element in the socket;
• slightly shaking the heating element by the base, pull it towards you;
• check the condition of the landing nest, if there is debris, it should be removed;
• install a new heating element in the right place;
• fix the heating element with a screw;
• connect all contacts.

The control module is an electronic board with tracks and elements. Only a specialist with the appropriate skills and a suitable tool can perform a complete diagnosis and soldering. Repair of this unit is a painstaking work, and quite expensive.

In some cases, the malfunction is caused by damage to the loop. The master unsolders the old cable and installs a new one. If the control unit is changed entirely, then only to the original one.

It also needs to be reprogrammed and adjusted. Doing it on your own without technical knowledge is problematic. The best solution is to call the master.

What does the code mean?

An error coded "h2" usually appears at the beginning of work, when things are placed in the drum, water is drawn in and its heating should begin. The code may appear on the display either a few minutes after the start, or after a few seconds. It depends on the type of damage and on the selected washing program.

Depending on the model of a particular device, the problem coding may also have another alphanumeric designation: HE2, E6, E5, HE1, H1.

For machines without a display, the following condition may signal a failure:

• blinking mode indicators;
• illumination of temperature indicators at 40°С and 60°С or "Cold water" and 60°С.

Decryption

Error "h2" and its analogues are decoded as a malfunction associated with the heating element (heater).

In this case, water heating is not performed or, on the contrary, it is very intensive. At the same time, a breakdown of the heating element does not affect washing with the “cold water” setting, allowing it to be carried out in the usual mode.

h2 is issued in a situation where the heating in 10 minutes is less than 2°C.

"h2" and "2h" on the display: what's the difference?

When a code of numbers and letters appears on the display, you must carefully consider the sequence of characters. So, "h2" and "2h" are different messages indicating certain states in the operation of the washing machine:

• 2h is the amount of time until the end of the cycle;
• h2 - a problem with the heating element.

2h is a normal state during the operation of the machine, h2 is an error that needs to be eliminated.

Reasons for the appearance

Issuing an h2 error is caused by the following breakdowns:

1. Heating element failure. It is eliminated by replacing it with a working element.
2. Thermal sensor malfunction. Its replacement is required. Since in most models the temperature sensor is built into the heating element, the entire heating element often changes.
3. Malfunction of the control board. Replacement and soldering of burnt elements (tracks, relays) is required. If the reason is in the processor, it is changed. Less often - the whole board changes.
4. Damage to the wiring connecting the control module and the heating element. It is necessary to replace damaged wires or the entire loop.
5. Wrong machine connection.

Master's call

The rest of the reasons that led to the appearance of error 6e require the intervention of a household appliance specialist. The cost of repairs depends on the degree of complexity of the work, the time for its implementation, the price tag of components.

Approximate prices for fixing error 6e in a Samsung typewriter are as follows:

1. Triac failure. Due to this defect, the control module issues incorrect commands. The problem is solved by replacing the control triac. In some cases, the switching relay and diodes are changed at the same time. The cost of work - from 3000 rubles.
2. Problem with tachogenerator.If this sensor is damaged or shorted, the TRIAQ fails. Repair consists in restoring the contacts of the tachogenerator, and if it burned out, then replacing it. The cost of work starts from 2400 rubles.
3. Mechanical defects of buttons. If the problems are not related to sticking, but to physical damage to the buttons on the panel of the washing machine, then they need to be replaced. Such work is estimated at least 1200 rubles.
4. Control board failure. Track damage, poor contacts, breakdowns of individual elements are corrected by soldering or replacing the relevant parts (fuses, diodes, relays). If the control board processor is completely burned out, the module must be replaced. The cost of the work of the master - from 2400 rubles.
5. Violation of contacts. If the contacts are damaged (oxidized, weakened), then the repair is carried out by stripping and soldering the contacts. In the event of a break in the wires going from the control module to the machine motor and panel buttons, the connecting segments are restored or changed. Prices for this type of work start from 1800 rubles.

You can find a master for repairing a Samsung washing machine through official service centers. Contacting them is the most reliable, as organizations give a guarantee for the work done.

The period of validity of the warranty card is determined by the terms of service of a particular service. It depends on the volume and complexity of the repair.

Coordinates of workshops for the repair of household appliances are easy to find through the Internet, ads, advertising. Contacting individuals through ads is also a solution to the problem.However, this method is fraught with a high risk of becoming a victim of fraud and poor service.

Troubleshooting common breakdowns

Practice shows that many malfunctions of Samsung washing machines can be fixed by hand without wasting time and money on calling a wizard. Let's take a closer look at how this is done.

How to put on a worn belt or replace it

The main sign of such a breakdown is the lack of rotation of the drum when the electric motor is running. To determine the condition of the drive belt, follow a sequence of simple steps:

1. Remove the CM plug from the socket. Close the water tap in the water supply.
2. Disconnect the water supply hose from the SMA, and the drain hose from the sewer.
3. Turn the machine around with the back facing you.
4. Remove the back cover by unscrewing the fixing screws.

The drive belt is easy to replace yourself

If the drive belt has fallen off the drum pulley, remove it completely and check the degree of wear, paying attention to scuffs and cracks, the presence of rubber chips on the bottom of the unit. If it is worn or broken, it will have to be replaced with a new original belt.

How to check and replace the heating element

If the CMA does not heat the water, the cause is most likely a broken heater. Such malfunctions of Samsung washing machines are common. To get to the heating element, you will have to remove the front panel of the SMA along with the hatch door:

1. Remove the lower bar on the front panel.
2. Remove the powder tray and unscrew the fasteners inside the niche formed.
3. Remove the top cover of the CM by unscrewing the fasteners.
4. Remove the control panel by removing all fasteners holding it.
5. Prying off with a screwdriver, carefully remove the clamp holding the elastic cuff in the hatch.
6. Unscrew the fasteners of the door lock and remove it by disconnecting the connector.
7. Remove the cuff carefully so as not to damage it.
8. Unscrew all fixing fasteners and remove the front panel.

The process of extracting the heating element from the Samsung washing machine

The heating element is located at the bottom of the tank. Disconnect all contact wires, carefully remove the temperature sensor from the heating element panel and remove the heater by unscrewing the fasteners in the center.

Check the heater with a multimeter by measuring its resistance. If the heating element is working, its value should be in the range of 25-40 ohms. Then you only need to remove the scale and put the part in place. If the heating element is defective, replace it.

On the video - the process of replacing the heating element in the Samsung WF-S1054 washing machine:

How to clear a blockage in a drain

The main reason for the inoperability of the drain pump is a blockage in the filter, pump impeller or drain pipe. To locate the blockage, unscrew the filter at the bottom of the front panel and clean it. Shining a flashlight into the niche, see if there is debris in the pump impeller. If there is, remove it using tweezers.

Drain filter and pump impeller in hole

If the breakdown after such cleaning is not eliminated, follow these steps:

• remove the powder tray;
• put the machine on its side;
• remove the tray.

After that, access to the pump and drain pipe will open.

Gaining access to the pump and CMA nozzle

Next, follow these steps:

1. Place a large rag underneath the pump to absorb the water.
2. Remove the tube and sensor wires from the pump.
3. Disconnect the drain hose by loosening the clamp.
4. Loosen the fasteners and remove the pump.
5. Remove the tube.

If flushing the nozzle shows that it is clean, the pump may need to be replaced.For diagnosis, it is better to take the pump to specialists in a service center. There you can also purchase a new part, and then install it in place.

How to solve the problem with the fill valve

Most often, the sealing gum dries, coarsens and cracks in the valve, while passing water into the lubricant. To get to the intake valve, you must perform the following steps:

• remove the top cover by unscrewing the fasteners on the rear ledge;
• locate the valve - the inlet hose is connected to it;
• remove the valve by loosening the clamps and unhooking the sensor connector;
• check the condition of the sealing rubber bands and replace them with new ones;
• if the valve is defective, replace it with a new one.

Inlet valve in the washing machine

As you can see, there are such breakdowns in Samsung washing machines that you can fix yourself. This does not require any special skills. We hope that our article will help you save your family budget.

Brief repair instruction

The LG machine is a reliable device, so when the first problems appear, you should try to eliminate the cause of the problem without opening the device. For example, if the washing machine does not work, then most often this is due to an elementary lack of electricity in the power supply.

Causes and Troubleshooting for Simple Problems

Rattles, thumps in the drum and vibrations often occur due to the unstable position of the legs. If the machine is rearranged, then the problem will resolve itself.

Also, periodic knocking during washing may indicate wear on the bearings and the seal that seals the drum. You can replace them yourself.

To be sure of the cause of the noise, you should independently turn the machine drum left and right with your hands.If there is noise, crackling or rumble, then the reason is definitely faulty bearings.

A properly installed washing machine will not “snort”! Over time, the balance set during installation may be disturbed due to the movement of the case during the spin cycle.

If the machine jumps or jumps, then this malfunction is due to violations in the structure of the counterweight attachment.

Water leaks occur due to worn hoses or improper connection. In this case, you can simply tighten the couplings in problem areas.

It often happens that even after cleaning the drain pump filter, the machine “refuses” to drain the water. It is possible that the cause is a clogged drain hose, which you just need to clean

If water does not drain from the washing machine drum, you need to repair the drain system: clean the filter, check the drain hose and pump.

Features of diagnosing the operation of the heating element

If the machine began to heat the water poorly, then you need to diagnose the heating element. The fact is that during long-term operation, scale forms on the heating element, which prevents its normal operation. The heating element can be easily cleaned even at home, for example, with acetic and citric acid.

Cleaning the heater with citric acid:

• the washing mode is set without linen (temperature 60-90 degrees);
• instead of powder, citric acid should be poured (about 100 grams, but it all depends on the degree of contamination of the device).

This procedure can also be used for preventive purposes - once every six months or a quarter, depending on the intensity of washing. For detailed instructions on cleaning the washing machine with citric acid, read this material.

Vinegar cleaning:

• also sets the wash mode without linen;
• 2 cups of vinegar are poured into the powder receiver;
• run the wash for the longest program;
• 5-10 minutes after starting work, pause the machine and hold it in this position for about an hour;
• after an hour, you should resume washing and rinse the tank well to completely rinse off the vinegar solution;
• after that, wipe the hatch doors with a piece of cloth soaked in acetic acid.

But it will be more effective to prevent the formation of scale. Prevention of pollution can be carried out by installing specific magnetic water softeners (filter softeners), which purify the incoming water from calcium and magnesium salts.

Not everyone can afford magnetic softeners, so you can install a conventional chemical mechanical cleaning filter on the pipe leading to the machine, which does not let rust and sand into the washing machine

To increase the service life of the heating element, certain rules should be followed: do not wash clothes in boiling water (if possible) and do not bring things to a state of deterioration and a very dirty look, because. particles will enter the heating element and form scale.

It is also recommended not to use cheap counterfeit detergents, but to be more selective in choosing washing powders and gels.

Deciphering codes and troubleshooting

For convenience, we have presented a list of informational error codes in the table. Below you will also find a brief description of possible problems and how to solve them.

Error code
Description
Problem Solving Methods
IE
There is no water supply, the tank does not fill up or fills up very slowly (delay more than 4-5 minutes)
Check the water pressure and the condition of the water supply tap.Inspect for damage and breakage of the filling valve and pressure switch, if necessary, replace the broken part with a new one
PF
Power failure, power failure
Check if the power cord is connected correctly. Inspect the contact connections between the control unit and the protective network noise filter (FSP). Examine the power indicator and check the LCD panel board connectors on the central control board
CE
Motor overload
Adjust the amount of clothes loaded - overloading the drum negatively affects the operation of the motor. Check controller and motor functionality
UE
Drum imbalance (no spin)
Add or remove a few items according to the recommended drum loading rates for the model. Distribute the crumpled laundry by hand. Check motor drive and controller
PE
Malfunctions of the water level sensor (pressure switch), the machine draws water for more than 25 minutes or less than 4 minutes from the start of the cycle
Make sure that the water pressure in the water supply is within the normal range (not too high or too low). Check the operation of the pressure switch, replace it if necessary
F.E.
Overfilling the tank with water
Check the integrity of the contacts on the water level sensor. Inspect fill valve, controller, water level sensor

Pay attention to the amount of foam during washing, if there is too much foam, wait until the foam settles and start washing again
OE
No water drain (lights up after 5 minutes of drain pump operation)
Clean the drain filter from dirt. Inspect the drain hose for kinks, damage, blockages

Eliminate damage to the drain pump and water pressure sensor
HE
No water heating
Check the heating element and its contacts, if necessary, replace the heating element
dE
Manhole door malfunction
Try closing the sunroof again. Check the serviceability of the hatch door lock, replace the broken device with a new one. Make sure the control panel is working, inspect the electronic board
tE
Water heating problems
The temperature sensor is out of order, there is no connection with the heating element. It is necessary to check the part for a short or open contact circuits, to diagnose the electronic controller
E1
Water leakage, presence of water in the pan of the machine
There has been a depressurization of the hoses, tank or other elements of the filling and draining system. Possibly faulty leak control sensor
E3
loading error
Check the operation of the control unit
SE
Malfunctions of the tachogenerator (Hall sensor)
Inspect the tachometer and its contact system (the part is available in machines with direct drive and index DD)
AE
Auto power off
The float switch has tripped. Check all parts of the washing machine that come into contact with water for leaks.

Error dE in the LG washing machine may indicate a broken hatch door lock

It happens that an error occurs not due to a breakdown of parts or mechanisms, but due to ordinary inattention. For example, a CL error in an LG washing machine means that the child lock function is activated. What to do in such a situation? To resume the operation of the unit, you must simultaneously press and hold the two buttons on the control panel. For each model, these are different key combinations indicated in the instructions for the device.

To fix the CL error, you need to know the button combination that turns child protection on and off