Where to complain about the gas service: rules for compiling and filing a complaint against GorGaz

gas theft

Everyone knows that on the territory of the Russian Federation, lovers of freebies completely live.What people just do not come up with so as not to pay! This behavior is connected with the entire history of the Russian state. It's in our genes and will be in them for a long time to come. But the article is not about that. Let's talk about how to save on gas meters.

gas fine

• connection to a gas pipeline without first signing an agreement with a gas supply company;
• implementation of the installation on their own or with the involvement of third-party companies or persons who do not have the necessary authority, and often the knowledge, in order to perform this work correctly and on time;
• connecting to the neighbor's highway without notifying him of this fact, as well as hiding information from the company that provides the resource.

Theft of gas has become part of the culture of the peoples of the North Caucasus

What can Gazprom do to improve the situation? “The company can start working more actively with the owners of gas pipelines, imposing sanctions and fines for gas losses. This will force the owners to carry out modernization, monitor the performance of networks and meters, actively look for gas leak points,” suggests Bogdan Zvarych from Freedom Finance Investment Company.

Diploma and term papers, master's theses in law on order

We do not take on any orders, but work exclusively on legal disciplines. Each order is transferred to a specialist who performs work on the relevant (civil law, administrative law, constitutional law, etc.) branch of law or subject.

Samara portal Technologies, computers

Let's go back to the fact that Ukraine pays for the gas used for transit needs together with the gas that goes for its own needs and at the same tariffs.That is, the cost of transit directly depends on the price of gas, which means that the price of transit for the customer (that is, for Russia) depends on it. And here the fun begins: in the spring of 2008, Putin announced a sharp increase in gas prices for Ukraine.

blogs and LiveJournal entries

As soon as the clip is in place, a cable is pushed into it. The length of the cable that must go into the cage must be equal to the length of the cage + the length required to connect to the drive. The drive is required to jam or release the gas meter drive. How and from what to make a drive, how to connect a cable to it and how it works, will be described below.

Penalty for unauthorized connection of gas

Gas pipelines are understood as a network of main gas pipelines, gas pipeline branches that are the property of gas transmission organizations that ensure the transportation of natural or other gas, or gas distribution organizations or any other legal entities legally owning gas transportation equipment.

In order not to find yourself in such an unpleasant life and financial situation, it is important to pay utility bills (and not only gas bills) on time and in full. In addition, it is impossible to connect to the gas pipeline without authorization in order to steal the main energy resource of the country.

Theft of gas from a gas pipeline

At a briefing in Berlin on Tuesday after talks with German Economy Minister Michael Glos, Medvedev stressed that "unfortunately, we are faced with the undisguised theft of Russian gas in Ukraine and an attempt to shift the blame for what is happening to the Russian side."

How to steal gas

Every now and then I hear from friends that there are people who steal gas in the private sector. I can't imagine how this can be done. The scale of electricity theft is even greater in Russia - it is even easier to connect to it than to gas. "How citizens steal gas, light and water." The case is a pipe: how gas is stolen. How the Chinese steal gas.

How to punish neighbors for stealing electricity? 22:17, March 17, 2019. The case is a pipe: how gas is stolen. Those who are caught stealing gas say that it is long, difficult and expensive to bring a pipe to the house legally. plot of TK First Republican. State Concern Donbassgaz reveals facts of illegal connection to gas supply networks. Miller: If Kyiv starts stealing gas, we will stop deliveries.

A resident of the Odessa region, having made an illegal tie-in, stole gas for almost - 6 - million - hryvnia. After all, something, but to steal - we can. Although, stop. What the hell is stealing? A sudden supply of a large volume of gas disables the drive levers of the measuring mechanism. well, yes, theft of gas, light for private individuals will always be a topical issue, so to speak) In general, of course, stealing, no matter what, I think it will be more expensive for myself.

encephalon (2). How can I save gas on the meter by legal methods.

Litigation and filing of an application

The gas industry is a large bureaucratic institution, the management of which is not able to keep track of the work of each employee. The irresponsible attitude of an individual often does not reflect the principles of the company. To solve the problem, it is enough to complain to his immediate superior.

Appeals not fixed in business correspondence, as it were, do not exist.After lengthy verbal negotiations about tie-in to the gas network, removal of the gas pipeline from the basement, replacement of a malfunctioning meter, an employee can easily say that he sees the complainant for the first time. And vice versa: Gorgaz is obliged to intelligibly respond to a written request within 30 days.

What could be the reasons?

As already noted, the gas service is a monopolist; it is neither the property of the state nor an accountable organization. Since Gorgaz has no competitors, the only supplier can change the terms of service to less favorable for consumers. For this simple reason, conflict resolution is possible, but a change in service organization is unrealistic. Of course, if the owners of a private house do not decide to switch to another type of fuel.

Now Gorgaz performs several tasks. In his department are:

• commissioning of gas supply systems: both in private and in apartment buildings;
• control of equipment and its maintenance after the conclusion of an agreement with the owner;
• examination of gas pipelines and related equipment;
• reconstruction of gasified facilities;
• organization of fuel transportation;
• repair of indoor equipment.

The many functions performed by the gas service make it difficult to write a claim. Concretization is necessary to avoid delay. Therefore, when writing a complaint, applicants should:

• be sure to indicate the type of service that the applicant is dissatisfied with;
• briefly but clearly describe the essence of the conflict in the document.

In this case, the issue can be resolved as quickly as possible. If we talk about what problems applicants most often have, then the list includes:

• emergency situations;
• low quality fuel;
• serious financial losses;
• poor quality work;
• unreasonable refusal to provide services;
• providing incorrect information;
• extension of equipment installation terms;
• tariffs, often unreasonably high;
• incompetence of employees of the organization;
• shutdown of gas due to debt.

All these issues can be resolved by filing a complaint with the gas service. This is the best solution, which, with a high degree of probability, will help defend your rights and interests.

How to file a complaint against the gas service?

The claim to the work of Gorgaz is submitted in Russian. An exact sample of the complaint is not provided, since the causes of the conflict, the conditions in which the dispute arose, the requirements of the applicants are different. The document can be written in free form.

A complaint

The claim is made according to the rules of business correspondence. It does not provide for obscene language, colloquial words or phrases, overly emotional statements. Corrections and errors are not allowed in the complaint. Such a document must contain:

• the full name of the organization where the applicant is filing a complaint against the gas service;
• contact details of an individual, the list includes the address of residence;
• clauses of the contract that the supplier company violated;
• date (time period) and essence of the conflict;
• requirements (compensation: material, moral);
• the organization's desired response time;
• date of drawing up the document, signature.

The complaint can be written by hand or typed using any text editor. All information must be correct. Otherwise, administrative punishment threatens the submitter himself.Evidence (attached documents or their copies), if possible, is recommended to be provided.

Documents are drawn up in 2 copies, one of them remains with the applicant. On it, either they put a mark that the claim has been accepted for consideration, or they give an official receipt indicating that the documents have been received. It indicates the date of filing the complaint, as well as the name of the responsible person who accepted it.

It is recommended in the document to indicate where it is better to send a response to the claim: to an email or postal address. It will arrive within 10-30 days. Filing a collective complaint can speed up the process. Such documents are prioritized for consideration.

Additional documents

The question of where to file a complaint against the gas service is not the only one, since the applicant has to collect a number of documents. What paperwork will be needed? The mandatory list includes:

• contract for the maintenance of gas equipment;
• extract from the USRN or certificate of ownership;
• receipts confirming that the complainant has no debts;
• a document on the most recent maintenance of the equipment;
• copies of earlier claims, answers to them (if there have already been precedents).

In some cases, the package should include additional documents:

1. Application for debt restructuring, if there are utility debts.
2. An act testifying to the shutdown of gas, drawn up by law enforcement officers.
3. Papers confirming financial losses if the gas service carried out illegal sealing of the gas pipeline.

Examples of recent documents are checks saved after the purchase of electrical appliances (stoves, stoves), or receipts indicating the replacement of burst gas pipes in a private house.

There are quite a few organizations where to file a complaint against the gas service. However, the choice of Office depends only on the nature of the claim. A simple layman, unfamiliar with the preparation of claims, often encounters difficulties: it can be difficult for him to correctly state his position. In these cases, it is better to contact a qualified lawyer who will help defend the rights of the injured party.

In conclusion - a video on a topical topic:

Where to complain about a gasman

Be very careful with the addressee of the complaint. This may be the head of the department, and the head of the organization, and the control body. The correct choice of the addressee is the key to the promptness of the consideration of the complaint and the quality of its consideration.

Do not forget about the principle of the "ladder" - to complain in turn from a lower official to a higher one. Do not immediately complain to the governor or the president. It would be most effective to write a complaint in the following order:

• immediate supervisor (manager);
• head of the organization (director);
• supervisory (control) body or service;
• prosecutor's office.

We offer our sample complaint, in which we tried to take into account all typical situations. You can correct and supplement the specified sample - the complaint does not have a mandatory prescribed form.

Before writing and filing a complaint against a gas worker, we recommend that you:

• get free legal advice on civil rights, which will save your time;
• read the following materials of our resource: how to write a complaint correctly and how to file a complaint correctly.

Non-departmental authorities

All citizens of the Russian Federation have the right to receive quality public services. The housing and communal services sector has many branches and statements. One of them is the supply of gas to the population, which is handled by the Gorgaz service.

This authority is a monopoly, which unties its hands and allows employees to be negligent and irresponsible in their work. Often, citizens face various problems in this industry, such as poor quality of the resource, incompetence of workers, inflated tariffs, extended equipment installation periods, etc. What to do in such a situation?

Gorgaz is a natural monopoly: the consumer is deprived of the opportunity to connect to another supplier. If it is possible to bring the actions of Gorgaz under violations of competition and antimonopoly legislation, it is advisable to contact the FAS.

Claim proceedings are an effective tool for solving problems with Gorgaz. The consumer has a subscription service agreement in his hands. If, due to a conflict with a neighbor, the supplier turned off the gas to the entire riser, you should safely go to court and refer to non-fulfillment of contractual obligations.

There are no issues with claims. An individual is dear to a general court, an institution to an arbitration court. The sample of the claim and the procedure for consideration do not imply special nuances.

consider the decisions of Gorgaz as individual legal acts of the subject of power;
challenge the acts and actions/omissions of Gorgaz employees in the form of an application in accordance with Chapter 25 of the Code of Civil Procedure / Chapter 24 of the APC.

Very often it happens that the gas is turned off in violation of existing rules.It is illegal to disable if:

• the client has not paid for the service, but there is no debt;
• repair work was completed in the house, but gas is not supplied;
• the special equipment that was supplied in the apartment, according to the results of the audit, was recognized as not complying with the regulatory documentation, but the tenant wants to challenge this decision;
• the period that was set for the elimination of damage has passed, and the organization has not completed the necessary maintenance actions;
• the supply was interrupted in the whole house, due to the debt of one neighbor;
• visit and control of metering devices and special equipment did not take place due to the absence of the tenant.

• I was denied services for the following reason (describe the situation and the reason for the refusal);
• I received poor quality service.
• assistance was not provided in time;
• I was given incorrect information;
• the gasman did not consider my question;
• had to incur excessive financial costs;
• The gasman treated me rudely.

Based on the foregoing, I request (choose one):

• take measures against the gasman (indicate the last name, first name and patronymic of the gasman),
• refund my expenses
• bring to disciplinary responsibility;
• correct the situation.

Where to write a complaint against GAZPROMBANK

If the claim filed with the bank's management was not considered by the administration, or did not bring the expected results, you can apply for a solution to the issue in third instances.

To the Central Bank

The Central Bank is a body that controls the activities of all banks operating in the territory of the Russian Federation. An appeal to this organization will definitely not go unanswered. It is also possible to submit documentation here in both paper and electronic form.There is also a point for receiving bank correspondence at the address: Moscow, Sandunovsky per., 3, building 1.

in FAS

The Federal Antimonopoly Service can also become an effective lever of influence on the bank. It is advisable to apply here in such situations:

• the imposition of insurance, cards or some conditions at the conclusion of the contract;
• fraud in bank advertising;
• the employee of the institution did not tell you all the nuances when signing the contract.

To Roskomnadzor

A body such as Roskomnadzor will help solve the following problems:

• disclosure by the bank of the client's personal data;
• calls from collectors in order to knock out a debt from a person;
• transfer of data of a citizen without his consent to third parties.

To Rospotrebnadzor

Rospotrebnadzor is a consumer protection agency. Since the bank is a business entity providing services to the population, its activities must comply with the norms of such a law. So, it would be appropriate to complain to Rospotrebnadzor in the following circumstances:

• inclusion in the contract of conditions that infringe on the rights of citizens;
• changing the terms of the agreement unilaterally;
• provision by the bank of false information about deposits, accounts, loans, etc.

To the police

If there are signs of a crime in the actions of the bank, it is necessary to file a complaint with the police. It is important to understand the implications of such an approach. If the illegal actions of bank employees are confirmed, they will be held accountable. However, one should not forget about the existing responsibility for giving knowingly false testimony.

So, among the most common situations when you need to contact the police, there are:

• an offer by bank employees to resolve customer issues for an additional fee;
• extortion by bank employees to perform certain actions in their favor for obtaining a loan or providing other services;
• the requirement by bank representatives to provide documents that are not provided for by law;
• other actions of a criminal nature.

To the prosecutor's office

Supervision of legality in our country, including in the field of banking relations, is provided by the prosecutor's office. You can write a complaint with a request to initiate a prosecutor's check in such situations:

• calls from the bank in the middle of the night with demands and threats to repay the debt;
• illegal accrual of interest, commissions or fines, unauthorized debiting of funds from the client's account;
• other violations of the law.

To court

An extreme measure to protect one's own interests is to go to court. The most common reasons for initiating litigation are:

• violation by the bank of the terms of the agreement, the issuance of a loan, etc.;
• the need to recover funds from the bank to compensate for the damage that arose as a result of the actions of its employees;
• recovery of moral damages and other expenses.

Litigation is usually very lengthy and expensive. Therefore, the bank, if it really committed an offense, prefers to resolve the issue at the earlier stages of the escalation of the conflict.

Judicial appeal

Claim proceedings are an effective tool for solving problems with Gorgaz. The consumer has a subscription service agreement in his hands. If, due to a conflict with a neighbor, the supplier turned off the gas to the entire riser, you should safely go to court and refer to non-fulfillment of contractual obligations.A potential consumer who is denied connection by Gorgaz can use the provisions of the Civil Code on a public contract. Gorgaz has no right to "sort out" counterparties. It is obliged to provide all consumers with services of the same quality at a similar price.

There are no issues with claims. An individual is dear to a general court, an institution to an arbitration court. The sample of the claim and the procedure for consideration do not imply special nuances. The legal community is discussing the possibility of:

• consider the decisions of Gorgaz as individual legal acts of the subject of power;
• challenge the acts and actions/omissions of Gorgaz employees in the form of an application in accordance with Chapter 25 of the Code of Civil Procedure / Chapter 24 of the APC.

Recall that the Plenum of the Armed Forces of the Russian Federation explained the possibility to appeal in this manner the decisions/actions of state-owned enterprises and even individual entrepreneurs who have been delegated power (paragraph 5 of the Decree of February 10, 2009 No. 2). However, it is problematic to link Gorgaz with these explanations. In addition, there is a disappointing practice regarding complaints against Gorgaz under Chapter 25 of the Code of Civil Procedure / Chapter 24 of the APC: the judges left them without consideration.

Filing a lawsuit

The judicial body acts as the last instance in which the subject whose rights have been violated can restore and protect them. Preparing for filing a lawsuit and litigation is a very complex and time-consuming matter. For the court, only facts and reasonable arguments, requirements are important.

Before applying, you should prepare a competent claim and collect the necessary evidence. They will directly influence the adoption of a positive decision by the court.

It is advisable to go to court if the lower authorities could not help in resolving the conflict and the consumer's rights were not protected.

What information should the claim contain?

• name of the judicial body, its address;
• information about the plaintiff and defendant, third parties (if any);
• the price of the claim, if it is subject to assessment;
• the circumstances of the incident;

• list of attached documents;
• the signature of the person filing the claim and the date.

The content of the claim must comply with the Code of Civil Procedure of the Russian Federation

Despite the free form, when drawing up a claim, it is important to take into account the rules of business transactions. The document is submitted according to the number of persons participating in the case

You can send papers to the court by mail, in the form of a registered letter with a description of the attachment, or by sending it through the office. If the statement of claim is submitted through a representative, then information about it should be indicated in the “header”. The authorized representative puts his signature at the end of the document and attaches a power of attorney giving him the right to carry out these actions.

Where can I complain about the gas service

Processing and consideration of the case takes from 10-30 days from the date of receipt. Based on a collective complaint, issues are resolved much faster.

• Gas leaks or equipment breakdowns, both in private and multi-family households.
• In the event of an accident on the gas distribution line.
• In case of faulty equipment of an apartment building or another, where, based on the conclusion of the gas brigade, an emergency situation may occur, resulting in damage.

The gas organization is a large economy, the management, which under any circumstances will not be able to keep track of every specialist of the structure.

Departmental appeal

The legal status of the gas industry is dual. This is a manufacturing plant:

• transporting gas;
• operating gas supply systems;
• providing paid services for the repair of in-house equipment.

But the institution also carries out:

• technical supervision;
• acceptance of new and reconstructed gas facilities;

expertise of gas supply projects.

Despite this, Gorgaz has the legal status of a business entity, and not a government body. For example, Mosgaz operates in the form of OJSC. Its sole founder is the capital, represented by the Department of Mountains. property. Due to the specific nature of the competence, it is useless to appeal against the actions/decisions of the gas industry to the municipality - it will not be able to assess the technical nuances of the enterprise.

Where can I complain about the gas service

Processing and consideration of the case takes from 10-30 days from the date of receipt. Based on a collective complaint, issues are resolved much faster.

• Gas leaks or equipment breakdowns, both in private and multi-family households.
• In the event of an accident on the gas distribution line.
• In case of faulty equipment of an apartment building or another, where, based on the conclusion of the gas brigade, an emergency situation may occur, resulting in damage.

The gas organization is a large economy, the management, which under any circumstances will not be able to keep track of every specialist of the structure.

Procedure for turning off the gas

The characteristics of the gas are known even to schoolchildren, it is a volatile substance. In the gas pipeline, it is always under pressure, because without pressure it will not be supplied to consumers. Sometimes natural gas leaks occur due to the fact that hoses, pipes, valves, taps wear out. As a result, an unpleasant odor can be heard.

You can read more about the service life of gas pipes in this material.

And there is another characteristic feature of household fuel - the ability to accumulate in an enclosed space

According to the characteristics, the gas is lighter than air, therefore at first it accumulates at the top, which can end badly if you do not immediately pay attention to the characteristic smell in the apartment

Turning off the gas supply in an apartment building will be lawful only when repairs are being carried out. Most often, company employees notify residents of the house about this.

Natural gas is a flammable substance, and the combustion of a large amount of natural resource takes place at lightning speed with a very high temperature. The force of a shock wave from a single spark in a room with a large amount of gas can even demolish the walls of a house, bring down ceilings, not to mention glass windows and doors.

The leakage of natural fuel is often the source of various disasters: from the destruction of housing, to the death of people. And that's not all, being in an apartment with a lot of gas can get poisoned.

The process does not occur immediately, the person loses consciousness at first. This is because there is not enough oxygen in the house. If there is no one nearby, then this will lead to sad consequences - death.

Turning off the gas supply in an apartment building will be lawful only when repairs are being carried out. Most often, company employees notify residents of the house about this.

Back draft is also an important feature that must be taken into account in critical situations when the gas filled the entire room and a fire broke out in the clogged room. In this case, the gas has no natural outlet because all windows and doors are closed. When the door is opened, the fire can escape into another room, which is life-threatening.

In order to prevent the unfortunate consequences described above, before calling somewhere when gas is turned off at home, do the following:

1. Close all burners, turn off the boiler, column.
2. Close all gas valves in the house.
3. Warn your neighbors about turning off the gas supply in the house.
4. Let them also turn off their gas taps, turn off gas appliances.
5. If you smell gas somewhere, open windows and doors for ventilation.
6. Do not use lighters, do not light a fire, do not turn on the light.

Only after carrying out these safe measures, call the gas service: 04, clarify the situation why there is no gas in your house.

If the gas pressure in the pipe has dropped and no gas is supplied to the apartment, then not only the gas service 04, but also all the neighbors living in the house should be notified about this

According to the rules, gas network workers must eliminate all causes of breakdowns in gas equipment and pipes within two days. And the company should come to the call as soon as possible.

How to write a complaint to the gas service?

Therefore, when compiling it, you should adhere to the following rules of business communication and correspondence:

• formulate your requirements correctly and without errors;
• it is unacceptable to use obscene and slang words, as well as insults to someone else;
• describe the situation as accurately as possible, but at the same time concisely;
• words and expressions with a "double" meaning should not be used;
• all data must be reliable (dates, numbers, numbers, addresses, etc.);

Watch for literacy of speech, follow the rules of syntax and punctuation. Competent speech is one of the most important conditions for conducting business correspondence.

Rules for writing and compiling a complaint against a gasman In order to correctly write a complaint, it is enough to follow the following simple rules for writing it.

Rules for writing and compiling a complaint against a gas worker

There is no strict sample of a complaint against GorGaz today. The document is drawn up according to individual circumstances and causes of the conflict

It is important that the claim meets the criteria for business correspondence. The document must not use incorrect expressions and emotional statements, make mistakes, corrections, etc. The text should be concise and informative, and also contain:

The text should be concise and informative, and also contain:

• the name of the structure that will deal with the issue;
• information about the applicant and his contact details;
• the essence of the problem;
• information under the subscription service agreement;
• the applicant's requirements;
• date and signature.

You can send a claim by mail, in person or by writing a complaint to the e-mail of the competent organization. The document must be created in two copies, because one copy will be given for consideration, and the second will remain with the applicant. Also, the citizen must take care of obtaining a mark that the complaint has been submitted for consideration.

Filing a lawsuit against an unscrupulous gas industry is another right decision. Having a service agreement, you can safely prove in court that the supplier has violated certain points specified in it. It is worth remembering this when gas is turned off without warning: we are talking about non-fulfillment of contractual obligations, for which the company will be held liable.

Calls are free. We work without days off!

As such, the complaint is made without any special requirements.Its form is free, but the content must be dry and specific. Traditionally, the document indicates where and to whom the application is submitted. Be sure to write the applicant's data, supporting the facts with the number of the contract and its copy. It is necessary to express the essence concisely and competently, indicating legislative norms. This will help professional lawyers who will tell you what requirements have been violated in order to restore the rights of the consumer. At the end of the application write the date of its submission and put a signature. We must not forget that the documents are properly executed in the office. Complaints must be written in two copies. Each indicates the incoming number and date of receipt of the application, and the official puts his signature. Then one sample remains with the consumer as proof of his appeal in case Gorgaz "forgets" to respond in time.

This site uses Akismet to fight spam. Find out how your comment data is processed.

• determine the correct addressee of the complaint and look on the Internet for its address;
• indicate your surname, name, patronymic (if any), the address to which you can send a written response;
• indicate the date, i.e. the day, month and year you contacted the relevant organization or person;
• describe the name and details of the organization (relevant person) known to you;
• below in the complaint, describe in as much detail as possible, fully and consistently all the circumstances that happened to you - why did you apply, what illegal actions were committed against you by employees, or indicate the fact of their inaction;
• after a detailed description of the problem, depending on who you contacted with a complaint, you must indicate your requirements regarding the perpetrators: to apologize, correct the mistake made, take disciplinary measures, etc.;
• at the end of the complaint, be sure to put the date and personal signature.

When filing a complaint, you should know the basic rules and features.

1. if you file a complaint in person or through a representative, it must be made in at least two copies

• determine the correct addressee of the complaint and look on the Internet for its address;
• indicate your surname, name, patronymic (if any), the address to which you can send a written response;
• indicate the date, i.e. the day, month and year you contacted the relevant organization or person;
• describe the name and details of the organization (relevant person) known to you;
• below in the complaint, describe in as much detail as possible, fully and consistently all the circumstances that happened to you - why did you apply, what illegal actions were committed against you by employees, or indicate the fact of their inaction;
• after a detailed description of the problem, depending on who you contacted with a complaint, you must indicate your requirements regarding the perpetrators: to apologize, correct the mistake made, take disciplinary measures, etc.;
• at the end of the complaint, be sure to put the date and personal signature.

What to do if the apartment becomes cold or there is no hot water {q}

The unified dispatching office of the Moscow housing and communal services will also help in a situation if it gets cold in the apartment during the heating season or there is no hot water, and the appeal to the Managing Organization did not produce results.Specialists will help call the emergency service attached to the address of the house in Moscow.

According to the sanitary and hygienic standards adopted in Russia, the temperature in the living room should be above 18 degrees, and hot water should not be lower than 60.

If there is no way to call, or the unified telephone number of the housing and communal services dispatcher in Moscow does not answer, there are three options for further action:

1. Get into the elevator at the entrance and press the button to call the dispatcher in it.
2. Appear in person at the office of the managing organization.
3. As a rule, there is a stand for announcements near the entrance to the entrance - additional contacts and a "hot line" for calling specialists can be indicated on it.

After contacting the dispatching service of housing and communal services in Moscow, a tenant of an apartment building can leave a review on the official website of the city.

Therefore, a citizen who has questions about the maintenance of his residential building and adjacent territory can contact the department that provides services to the relevant area.

Answers on questions

Question: Where can I file a complaint about a gas cutoff? To the prosecutor's office or Rospotrebnadzor?

Answer: First you need to find out who turned off the gas - the HOA or the gas supply organization. In any case, a complaint about the unlawful shutdown of gas should be filed with the city's housing and communal services department and, in parallel, with the prosecutor's office. In the complaint, one can refer to Decree of the Government of the Russian Federation No. 549, paragraph 46-47 of July 21, 2008.

Answer: Any of the homeowners can file a complaint, since turning off the gas in the home affects the interests of all parties. Alternatively, you can file a joint claim. To go to court, you need to have strong evidence and confirmation that the plaintiff (plaintiffs) tried to resolve the conflict peacefully, but no proper action was taken by the gas service.

Conclusions and useful video on the topic

The video below allows you to better reveal the topic of stopping the gas supply to the house. The video shows an example when gas workers turned off the gas in an apartment building, and how residents get out of this situation:

There are many examples when gas workers turn off gas supply for one reason or another. Therefore, the question of where to call if there is no gas worries many consumers. If there is temporarily no gas supply in the apartment, at the beginning you need to turn off all the valves, and then call the gas service 04 and clarify the situation.

In no case should you independently look for a common gas valve for an apartment building, and turn it on without the knowledge of the gas supply service workers.

If the gas supply was turned off in your house for various reasons and you have already encountered this problem, then share how you solved the issue. Perhaps you have some more additions to our information? Leave your comments below in the block.